Support for ClientTracker
Your questions, suggestions, and observations help us to make ClientTracker as good as it can be.
For both Desktop and Cloud, your annual subscription includes updates and upgrades, standard product support during posted hours. Standard support includes email and phone service, online manual, videos, and other resources.
Support Hours: Monday through Friday, 9am to 7pm Eastern Time
Cloud support includes everything covered in our Online Manual, including specific answers to questions about all program functions. Cloud support includes:
Annual Subscription fee gives you any updates and upgrades while your subscription is valid. Standard Support is part of your annual subscription. It includes everything covered in our Online Manual, including specific answers to questions about all program functions. This includes download and setup in the standard location, and anything our program does.
Additional fees will be charged if you need need assistance with installing or upgrading your ClientTracker and you choose to put it in a non-standard location or use two computers.
The standard install location is:
ClientTracker 5 or 6: Annual Subscription is expired
Updates and upgrades are not available with expired subscriptions. You are welcome to use your current version of ClientTracker as is, without renewing your subscription. If you want an update or upgrade, or need support, please contact support to purchase the upgrade to the current version.
if you need assistance, you have two options:
ClientTracker 4 has very limited support, with the following services that apply only to the original purchaser of the software:
ClientTracker 3 is no longer supported in any way. If you purchase the upgrade to the most current version, we are happy to assist you with a change in practice name, move to a new computer or any other ClientTracker questions.